Business Mastery
Home Study Course Series

Regardless of the type of technical work you do it is done in relation to another person. Excellent communication skills are vital in the health care field. This course introduces key concepts and nuances relative to the health care field.

The Therapeutic Communications Overview course includes:

• Reading chapter Eight of Business Mastery
• Answering 20 short answer and true/false questions

Every day the health care field becomes more integrated. Providers from all realms are working together -- blending philosophies as well as actual client care. You can steer the direction this integration takes by developing affiliations with other healthcare providers. This course guides you in developing tangible ways to build professional alliances.

The Building Professional Alliances course includes:

• Reading chapter Eight of Business Mastery
• Answering four short answer questions
• Outlining a plan to build your professional alliances
• Writing an introductory letter to an allied health practitioner

Working with clients on an ongoing basis is great for your own time management as well the personal and professional fulfillment you experience witnessing positive changes in clients. It takes a significantly larger amount of resources to acquire a new client than it does to keep an existing client.

This course assists you in increasing your client retention rate.

The Client Retention course includes:

• Reading chapter Eight of Business Mastery
• Answering five multiple choice and 10 short answer questions
• Outlining a plan to build your professional alliances
• Writing two letters

Successful businesses -- particularly health care practices -- are built by developing strong relationships with clients. We're not talking about dual relationships here, rather the approach taken when interacting with clients. This is called "relationship-based marketing" and involves truly caring about your clients' welfare. A customer service action plan communicates your intent to your clients.

This course walks you through developing your plan.

The Customer Service Action Plan course includes:

• Reading chapter Eight of Business Mastery
• Answering four short answer questions
• Completing a customer service action plan development project

The parameters for the therapeutic relationship are set starting with the initial telephone conversation through the first intake interview. You build a solid foundation for a mutually beneficial relationship if the relationship is established with a thorough information exchange and clearly set boundaries.

This course helps you develop the necessary skills that ensure solid therapeutic relationships.

The Intake and Interview Skills course includes:

• Reading chapter Eight of Business Mastery
• Answering 15 short answer questions
• Creating a telephone script
• Designing an interview process script

Many people claim that health care is a word-of-mouth industry but are unaware of how to foster referrals.

This course gives specific guidelines and assists you in establishing a personalized referral process.

The Referrals course includes:

• Reading chapter Eight of Business Mastery
• Answering six short answer questions
• Completing a referrals scripting project